Last updated: April 2026
Trutide Research Ltd. (“we”, “us”, “our”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit trutide.co.uk or place an order with us.
1. Who We Are
Trutide Research Ltd. is a UK-registered company. Our website is trutide.co.uk. Company No. 17148085. Registered office: Suite A, 82 James Carter Road, Mildenhall, Suffolk, IP28 7DE. For all data protection enquiries, contact us at: legal@trutide.co.uk
2. What Data We Collect
When you place an order or contact us, we may collect:
- Name and contact details (email address, phone number)
- Billing and delivery address
- Order history and transaction data
- IP address and browser information (via cookies)
- Communications you send us
3. How We Use Your Data
We use your personal data to:
- Process and fulfil your orders
- Send order confirmations and shipping updates
- Respond to your enquiries
- Comply with our legal obligations
- Improve our website and services
We do not sell, rent, or share your personal data with third parties for marketing purposes.
4. Legal Basis for Processing
We process your data on the following legal bases under UK GDPR:
- Contract performance — to process and deliver your order
- Legal obligation — to comply with applicable laws and regulations
- Legitimate interests — to improve our services and prevent fraud
- Consent — where you have opted in to marketing communications
5. Data Retention
We retain your order data for 7 years in accordance with UK tax and accounting requirements. You may request deletion of data not subject to a legal retention obligation at any time.
6. Third Parties
We share data with trusted third parties only where necessary to operate our business, including:
- Payment processors — to handle transactions securely
- Shipping carriers — to deliver your order
- Hosting provider (Fasthosts) — to host our website
All third parties are required to handle your data in accordance with UK GDPR.
7. Cookies
Our website uses cookies to enable basic functionality (such as the shopping basket) and to analyse site usage. You can manage cookie preferences through your browser settings. Essential cookies required for the site to function cannot be disabled.
8. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (where no legal obligation to retain exists)
- Object to or restrict processing of your data
- Request a portable copy of your data
- Withdraw consent at any time (where processing is based on consent)
To exercise any of these rights, contact us at legal@trutide.co.uk. We will respond within 30 days.
9. Complaints
If you believe we have not handled your data appropriately, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on this page. Continued use of our website following any changes constitutes acceptance of the updated policy.